Shipping & delivery

QHow much is the shipping cost?

It depends on the destination country and the number of units purchased.
For more information on shipping charges, please refer to this page.

QWhich carriers do you use for shipping?

We use DHL for most of countries except for a few.
For countries where DHL is not available, we will arrange delivery by Postal Service.

QCan you ship to my country?

We can ship to most countries in the world, but some countries prohibit the import of alcohol.
For more information, please contact us from our inquiry form.

QDo you offer gift delivery?

Of course, it is possible. We can provide a gift box, create an original glass, and/or include a letter.

QHow long does shipping take?

It takes about one week on average, although it varies depending on the country. You will receive a notification and tracking number once your order has been shipped.

QHow long does it take to ship?

Most orders are processed and shipped in 1–3 business days, depending on product availability.

About custom duty

QHow much is the import tax in my country?

We are sorry, but we do not have full information on tariffs for all countries.
Some countries have data, so please contact us by email or chat for more information.

About Gift Shipping

QDo you offer gift delivery?

Of course, it is possible. We can provide a gift box, create an original glass, and/or include a letter

QDo you have special gift boxes?

The shipping box must be able to withstand overseas transportation, so it will be shipped in a standard box, but we can enclose a presentation box with the product.

QCan you send a gift letter enclosed?

Yes, we can do that. If you send us your handwritten data, we can transfer it onto Sakura Town's original letterhead and enclose a letter that looks just like your handwritten image.

QCan something original be made for a gift?

You can make your own original glass. Enjoy sake as a gift or for yourself in the world's only one glass.

How to properly store sake

QHow can I properly store sake?

Store in the refrigerator as much as possible.
We also recommend storing in a dark place away from light.

QI don't see an expiration date listed.

Generally, sake does not have an expiration date.
As long as it is stored in a cool, dark place, it can be enjoyed for six months to a year without deterioration.

QWhat should I do if I expose it to direct sunlight?

It is fine for short periods of time, but the flavor may be inferior.
If there is an unusual odor or foreign matter, do not drink the product.